Knowing the art of effective mediation can impact each
aspect of your life: your career, relationships, and company. Through
mediation, you can understand different perspectives and build empathy, as well
as develop creative problem-solving skills.
In business, whether seeking to resolve an internal or
external conflict, mediation is an approach that can settle emotions and build
understanding. From workplace disputes to client conflict, issues can arise
that require intervention. All mediations are unique, yet the mediation process
includes a common step-by-step that can help all parties truly listen to each
others’ needs and interests.
Mediator Opening: The
mediator explains their role and goals of the mediation, establishing that they
have no authority to make decisions in the mediation.
Sharing Perspectives: Each
party takes time to describe their dispute from their own perspective.
Parties identify and understand the issues at stake, offering insight into
their own experiences.
Option Generation: Issues
are transformed into solutions, as all options are put on the table that could
help resolve the contention.
Option Evaluation: The
identified options are assessed for viability and parties evaluate which
options will advance their interest.
final resolution is chosen and agreed upon by all parties, with the mediator
playing a crucial role in capturing the terms.
Learn to integrate mediation skills into your current role and become adept at negotiating, resolving conflict, and arriving at win-win solutions. Professional Mediation Training begins at the University of Denver on April 3. You’ll explore ways to develop communication and reframing skills, deal with power issues, and engage in productive problem-solving.
The 40-hour training satisfies the initial requirements for professional mediators in accordance with the Mediation Association of Colorado (the MAC) and the Association for Conflict Resolution (ACR).