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February 24, 2020

The Value of Mediation

Knowing the art of effective mediation can impact each aspect of your life: your career, relationships, and company. Through mediation, you can understand different perspectives and build empathy, as well as develop creative problem-solving skills.

In business, whether seeking to resolve an internal or external conflict, mediation is an approach that can settle emotions and build understanding. From workplace disputes to client conflict, issues can arise that require intervention. All mediations are unique, yet the mediation process includes a common step-by-step that can help all parties truly listen to each others’ needs and interests.

Mediator Opening: The mediator explains their role and goals of the mediation, establishing that they have no authority to make decisions in the mediation.

Sharing Perspectives: Each party takes time to describe their dispute from their own perspective.

Issues Identification: Parties identify and understand the issues at stake, offering insight into their own experiences.  

Option Generation: Issues are transformed into solutions, as all options are put on the table that could help resolve the contention.

Option Evaluation: The identified options are assessed for viability and parties evaluate which options will advance their interest.

Agreement: The final resolution is chosen and agreed upon by all parties, with the mediator playing a crucial role in capturing the terms.

Learn to integrate mediation skills into your current role and become adept at negotiating, resolving conflict, and arriving at win-win solutions. Professional Mediation Training begins at the University of Denver on April 3. You’ll explore ways to develop communication and reframing skills, deal with power issues, and engage in productive problem-solving.

The 40-hour training satisfies the initial requirements for professional mediators in accordance with the Mediation Association of Colorado (the MAC) and the Association for Conflict Resolution (ACR).

Register Here


  1. Please let me know when this mediation class may be offered again. I am interested. Currently an LCSW living in Fort Morgan, CO.

    • Hi Jennifer! Thanks for your interest in the mediation course. The training is typically offered two times per year — again in the winter. If you have questions about the course, or the Dispute Resolution program, please connect with Enrollment Manager Melanie Watson (303-871-4054 or Thank you!

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